Frequently Asked Questions
What types of businesses do you supply?
We supply commercial kitchen equipment to restaurants, hotels, grocery stores, catering companies, and institutional kitchens, from independent operators to multi-location businesses.
Do you offer custom kitchen solutions?
Yes. We supply custom commercial kitchen equipment and help you review suitable options for your space and operational needs, including walk-in coolers and freezers. Contact us to discuss your project.
How do I request a quote?
Complete our Request a Quote form or email sales@rangeandrack.com. Include your business name, project location and ZIP code, equipment requirements, and preferred timeline. Drawings or reference photos can be shared by email.
Do you offer bulk or wholesale pricing?
Contact us with your equipment list and quantities to request a bulk or wholesale quote. Pricing and availability will be confirmed during the quoting process.
What brands do you carry?
Our catalog includes multiple commercial kitchen equipment. Browse our product listings for brand and model details, or email sales@rangeandrack.com about a specific brand or product.
What countries do you ship to?
Our standard freight coverage is within the continental United States. Deliveries to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, and island destinations require a separate freight quote and are subject to availability and additional charges. Contact sales@rangeandrack.com before ordering for these destinations or any international shipping inquiry.
How does shipping and delivery work?
Commercial equipment freight delivery is curbside only, with liftgate service arranged before shipment. An adult must be present to receive and sign for the shipment. Inside delivery, unpacking, and installation are not included unless expressly agreed in writing.
Provide an accurate delivery address, contact name, and phone number. Notify us of restricted access or appointment requirements before shipment.
Residential delivery incurs an additional $75 charge per commercial equipment order. A residential address includes a residence, apartment, or other dwelling where people live, even if a business operates at that address.
How long will it take to receive my order?
Orders usually arrive within 3–7 days. Delivery times may vary depending on product availability, warehouse location, and your delivery destination. Custom equipment and backordered items may require additional lead time.
If you need equipment by a specific date, email sales@rangeandrack.com before ordering so we can check availability and delivery options. Delivery timeframes are estimates and are not guaranteed.
How do I return a product?
To request a return, email sales@rangeandrack.com within 14 calendar days of the original purchase date with your order number, the item, and the reason for your return.
All returns require written authorization before shipment. Items must be unused, uninstalled, and in their original, unopened packaging. Opened, unpacked, used, or installed equipment does not meet standard return eligibility. Applicable restocking and freight charges may apply.
Please review our Return & Refund Policy for full eligibility requirements and instructions.
How long will it take to receive my refund?
After your authorized return is received and inspected, we will notify you of approval and any applicable deductions. Approved refunds are issued to the original payment method. Posting times vary by payment provider and financial institution.
What should I do if my delivery arrives damaged?
Inspect your shipment before signing the delivery receipt. Note visible damage or missing items on the receipt and retain a copy.
Report damage or shortages to sales@rangeandrack.com within 3 business days of delivery. Include your order number, photographs of the equipment and packaging, and the delivery receipt. Keep the equipment and packaging until you receive instructions. Do not return equipment without written authorization.
Please review our Return & Refund Policy for full damage-reporting terms.
Can I cancel my order after it ships?
Contact sales@rangeandrack.com as soon as possible to request cancellation. Cancellation is not confirmed until you receive written approval.
Orders canceled or refused after shipment are subject to a 25% restocking fee plus outbound and return freight charges, except in cases of verified freight damage. Custom equipment and special-order cancellation terms are specified in your written quote or order agreement.
What is your warranty policy?
Warranty coverage varies by product and is governed by the applicable manufacturer’s terms. Our equipment is intended for commercial use in commercial locations. Residential or private use may void warranty coverage where excluded by the manufacturer.
Confirm equipment suitability and warranty coverage before purchasing. Warranty claims are separate from standard returns. Email sales@rangeandrack.com for assistance.